Terms
What we hold ourselves to.
Booking a NIVEX session means accepting what follows. It is short, it is written in plain language, and it binds us as much as it binds you.
Last updated —
Who welcomes you
NIVEX is an at-home ironing service operated by Styve, in Longueuil, Quebec, registered with the Quebec enterprise registrar under number 2282362666. These terms govern the use of nivexrepassage.ca, online booking, and the sessions that follow from it.
By booking, you confirm that you are at least eighteen years old and entitled to have the pieces you present to us treated.
The service
An artisan comes to your home with his professional equipment: steam generator, iron, pressing cloths and hangers. You provide the ironing board. He irons the pieces you present to him on the spot, then returns them on hangers or folded.
The artisan arrives at the start time of the session. Setting up and packing away his equipment, 5 minutes each, are part of the time booked; the rest is ironing.
Your clothes never leave your home: everything happens on site, in front of you.
Where we go
Areas served: Saint-Lambert, Longueuil, Vieux Longueuil, Greenfield Park, Saint-Hubert, Brossard, Boucherville, Saint-Bruno-de-Montarville, Varennes, Chambly, Candiac, La Prairie, Carignan, Saint-Jean-sur-Richelieu and Sainte-Julie. In Montreal: Nuns' Island, Westmount, Old Montreal, Outremont, Plateau-Mont-Royal, Downtown Montreal and Verdun.
The postal code you enter while booking tells you at once whether you are inside the area, and what the journey costs if anything. Outside it, online booking is not possible: call us at +1 450 943 1217 and we will tell you plainly whether we can make the trip.
Booking
- The slots on offer account for the hours the house works and the appointments already taken. What you see is bookable.
- A session lasts 2 hours at the least.
- A booking is made at least 12 hours ahead, and up to 45 days out.
- Confirmation goes out by email as soon as you book, with the invitation for your calendar and a personal link for managing the appointment. If your number is Canadian, a text message doubles it, another reminds you of the appointment the day before, and a last one lets you know two hours before the artisan arrives.
The price
A session lasts 2 hours at the least and is billed $110. Beyond that, time is added in steps of 30 min, at the same rate of $55 per hour. Applicable taxes, if any, are added to that amount.
Single pieces you add to a session are billed at the prices published on the pricing page.
The estimate shown while booking is indicative: it follows from what you declared. The final amount is set by the time actually spent, and it is confirmed to you on site before the session begins. You are never committed to an amount you have not seen.
If the work asked for goes beyond what was foreseen, we say so before carrying on. Whether to extend or to stop there is your call.
The first hour, on us
On a first booking of 2 hours or more, the first hour of ironing is offered and deducted from the estimate automatically. Once per email address. It cannot be exchanged for money, and it does not stack with any other offer.
Payment
At the end of the session, on site: cash, Interac e-transfer or card. No prepayment is asked for when booking, and the site collects no banking information.
A subscription differs on one point only: each cycle is paid at its first visit, on site, by the same means. Nothing is ever paid online.
Cancelling or moving
A session can be cancelled freely up to 2 hours before the appointment, from the personal link you received by email or by phone at +1 450 943 1217. To move it, call us within the same window and we will agree on another time together. Nothing to pay, nothing to justify.
A subscription visit can be cancelled or moved at no charge until 11:59 p.m. the day before, from the personal link or by phone, without touching the rest of the series.
Past that, call us at +1 450 943 1217: we will do our best.
Should we have to cancel on our side — illness, equipment failure, an impassable road — you are told as soon as we know, and you owe nothing.
Subscriptions
A subscription reserves your visits on the same day and at the same time, at the plan's rhythm: every week, every other week or every four weeks. Those slots are offered to nobody else.
A cycle is the plan's number of visits actually completed — four, two or one. A cancelled visit, on your side or ours, does not count: the cycle runs on to the next visit, and a replacement visit is added at the end of the series. If a cycle is not finished 8 weeks after its first visit, we call you to agree on what comes next.
The amount of a cycle is set when you subscribe and guaranteed for twelve months, that is 2 series of 6 cycles. It is paid at the first visit of the cycle, on site. We call you 7 days before a series ends to confirm the next one.
The travel fee for your area, if there is one, applies to every visit according to its length, as for a session, and is paid with the cycle. The first-hour-free offer does not apply to subscriptions.
What we need at your place
- Your ironing board, about two square metres of clear floor and one free electrical outlet.
- Agreed access: building code, parking, elevator, and the household animal mentioned in advance.
- The pieces gathered, clean and dry. We iron; we do not wash.
- An adult present when the artisan arrives and when he leaves.
Delicate pieces
Every fibre is identified before treatment, and care labels govern. Silk, lace, cashmere and pleats are worked with contactless steam or under a pressing cloth.
In case of doubt, we consult you before touching the piece. We may decline to treat one whose label forbids ironing, whose condition makes damage likely, or which calls for a treatment we do not practise. That refusal is said on the spot, and the piece is not billed to you.
If something is damaged
We take care of what you entrust to us, and we answer for damage caused by our fault. Report any damage without delay — ideally before we leave, and at the latest within forty-eight hours — and keep the piece as it is: we must be able to see it.
We cannot answer for a pre-existing flaw, for a piece whose care label is missing or misleading, or for damage resulting from a treatment you asked for against our advice.
Nothing in these terms sets aside the rights the Consumer Protection Act grants you.
The site
The words, images and design of this site belong to NIVEX. Reading them and sharing them, gladly; passing them off as your own, no.
We work to keep the site available and accurate, without being able to guarantee it at every instant. An outage never cancels an appointment already confirmed.
False bookings, bulk messaging and automated harvesting are not permitted.
Your information
What we collect, why, and how long we keep it: all of it is set out in the privacy policy.
Governing law
These terms are governed by the laws of Quebec and the laws of Canada applicable therein, and the courts of Quebec have jurisdiction.
Before it comes to that, call us at +1 450 943 1217. Most disagreements settle in one conversation.
If these terms change
The date at the top governs. The terms in force when you book are the ones that apply to that booking.